Return and Refund Policy

1. Scope of This Policy
This policy applies to services provided by CollabHBH.com at our workshop located in Oakleigh South. It outlines how we handle requests related to concerns or dissatisfaction following a completed service.

2. Our Approach to Service Quality
We aim to deliver each service with attention to detail and clear communication. Before starting any work, we explain what will be done and confirm costs. Once completed, we walk you through what was carried out and answer any questions on the spot.

3. Addressing Concerns
If you notice an issue or believe a service outcome requires review, we encourage you to contact us within 14 days of your visit. We will assess the situation, review relevant service records, and offer a practical resolution if necessary. This may involve reinspection or a correction of the original work.

4. What Is Not Covered
This policy does not apply to issues unrelated to our performed work, general wear and tear, or damage caused by factors outside of our control (e.g., weather, accidents, or third-party modifications after service). Each case is reviewed individually and with transparency.

5. Resolution Process
Our team handles every concern respectfully and professionally. If follow-up action is needed, we will schedule a convenient time for you to return and will work efficiently to address the matter. Refunds or adjustments are offered only where justified based on our internal service records.

6. Contact for Assistance
If you wish to speak to us regarding a recent service, please contact us at:
📍 Address: 24 Carinish Rd, Oakleigh South VIC 3167, Australia
📞 Phone: +61 404 246 861
📧 Email: info@CollabHBH.com.com

We value your trust and are committed to resolving any service-related concerns with care and fairness.